The clay cutters are great. Great quality but honestly won’t buy again due to the outrageous custom cost I had to pay on top of the shipping already in the order. It was a shock when they delivered and asked for $25 more.
Hi Susan, thank you so much for your kind words about the cutters! We’re so happy to hear that you loved the quality. ❤️
We’re really sorry the customs charge came as a surprise. Unfortunately, customs/import fees are charged by the destination country and are separate from the shipping cost paid with your order, so those fees don’t come to us and aren’t something we’re able to control. We completely understand how frustrating it is to be asked for an unexpected additional payment when your package arrives.
We truly appreciate your order and your feedback. Thank you again for supporting our small business!
